Terms & Conditions

1. About these Terms

These Website Terms of Use govern your access to and use of the website operated by:

RGD Logistics Pty Ltd
ABN 88 673 519 670
Trading as Total Freight Solutions
209 Kennedy Drive
Cambridge TAS 7170
Australia

In these Terms, “Total Freight Solutions”, “TFS”, “we”, “us” and “our” refer to RGD Logistics Pty Ltd trading as Total Freight Solutions.

By accessing or using this website, you agree to these Terms. If you do not agree to these Terms, you should not use the website.

2. Purpose of the website

This website provides general information about Total Freight Solutions and the freight, logistics, warehousing, distribution, customs-related and other services we may offer.

The website allows users to contact us, submit enquiries and request further information about our services.

Information published on the website is general in nature and does not constitute:

• a binding quotation or offer;
• professional, legal, customs, tax or financial advice;
• a guarantee that a particular service is available;
• a guarantee of delivery times, transit times, pricing or service outcomes; or
• a contract for freight, transport, storage, warehousing or logistics services.

You should contact us directly to confirm the availability, suitability and terms of any service.

3. Enquiries and quotations

Submitting an enquiry, contact form or request for a quotation through this website does not create a contract between you and Total Freight Solutions.

Any quotation, booking, service agreement or other commercial arrangement may be subject to separate terms, including:

• a written quotation or proposal;
• a customer agreement;
• trading terms;
• conditions of carriage;
• warehousing or storage conditions;
• terms imposed by carriers, agents or subcontractors;
• customs and regulatory requirements; and
• any other terms provided to you before or when services are arranged.

Where there is an inconsistency between these Website Terms of Use and a separate written agreement relating to the provision of services, the separate written agreement will apply to the extent of the inconsistency.

Pricing, service availability and estimated timeframes may change before a booking or service agreement is confirmed.

4. Freight and logistics services

Total Freight Solutions may arrange or provide freight, transport, warehousing, distribution, courier, customs-related and supply-chain services.

Some services may be performed by third-party carriers, freight companies, warehouse operators, customs brokers, agents or other subcontractors.

References to a service on this website do not mean that:

• the service is suitable for every shipment or customer;
• TFS will personally perform every component of the service;
• a carrier or subcontractor has accepted a booking;
• goods will be delivered by a particular date or time;
• insurance is automatically included; or
• TFS has accepted responsibility for any goods.

The terms applying to an actual freight, warehousing or logistics service will be set out in the applicable quotation, agreement, booking confirmation or trading terms.

Customers should separately confirm requirements relating to insurance, dangerous goods, prohibited goods, packaging, customs documentation, duties, taxes and delivery timeframes before arranging a shipment.

5. Accuracy of website information

We take reasonable steps to keep the information on this website accurate and current. However, website content may occasionally be incomplete, outdated or contain errors.

We may update, correct, remove or replace website content at any time without notice.

To the maximum extent permitted by law, we do not guarantee that:

• all information on the website is complete, accurate or current;
• every service described will remain available;
• quoted or indicative timeframes will apply to a particular shipment;
• the website will always be available or uninterrupted; or
• the website will be free from errors, viruses or other harmful components.

You should verify information that is important to your circumstances directly with Total Freight Solutions before relying on it.

6. Acceptable use

You must use this website lawfully and responsibly.

You must not:

• use the website for an unlawful, fraudulent or misleading purpose;
• attempt to gain unauthorised access to the website, server, database or associated systems;
• interfere with the website’s operation, security or availability;
• introduce malware, viruses, malicious code or other harmful material;
• scrape, harvest or systematically collect information from the website without our written consent;
• use automated systems to overload, probe or test the website;
• impersonate another person or organisation;
• submit false, deceptive or misleading information;
• infringe another person’s intellectual property, privacy or other rights;
• use information from the website for unsolicited marketing or spam; or
• reproduce or commercially exploit website content without permission.

We may restrict or block access where we reasonably believe a person has breached these Terms or is threatening the security or operation of the website.

7. Information submitted through the website

When submitting an enquiry or other information through the website, you confirm that:

• the information is accurate to the best of your knowledge;
• you are authorised to provide the information;
• the information does not infringe another person’s rights;
• the information does not contain unlawful or malicious material; and
• you are not submitting sensitive, confidential or commercially valuable information unless it is reasonably necessary for us to respond to your enquiry.

Information submitted through the website will be handled in accordance with our Privacy Policy.

You remain responsible for retaining your own copy of any information or documents submitted through the website.

8. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to Total Freight Solutions.

This includes the website’s:

• text;
• photographs;
• illustrations;
• graphics;
• videos;
• logos;
• trade marks;
• service names;
• page layouts;
• downloadable documents; and
• underlying design and presentation.

You may view the website and print or download reasonable extracts for your personal or internal business use.

You must not, without our prior written permission:

• reproduce substantial parts of the website;
• republish website content;
• modify or create derivative works from the content;
• distribute or sell website content;
• remove copyright, trade mark or ownership notices;
• use our branding in a way that suggests endorsement or affiliation; or
• use website material for commercial purposes unrelated to obtaining services from TFS.

Nothing in these Terms transfers any intellectual property rights to you.

9. Third-party websites and services

The website may contain links to websites, platforms, maps, social media services or resources operated by third parties.

These links are provided for convenience only. Unless expressly stated, we do not control, endorse or accept responsibility for:

• third-party websites;
• information published by third parties;
• third-party products or services;
• the availability or security of external websites; or
• the privacy practices of third parties.

Your use of an external website or service is subject to that provider’s own terms and privacy practices.

You should assess the suitability and security of any third-party website before using it or providing personal information.

10. Privacy, cookies and website technology

We may collect and process information when you:

• browse the website;
• submit an enquiry;
• request information or a quotation;
• communicate with us; or
• interact with website forms and features.

This information may include your name, business name, contact information, enquiry details, IP address, browser and device information, pages visited and website interaction data.

We may use third-party providers to:

• host and maintain the website;
• deliver website enquiries by email;
• prevent spam and fraudulent submissions;
• protect the website from malicious activity;
• analyse website traffic and performance;
• manage cookies and consent preferences; and
• maintain website backups.

Some of these services may use cookies or similar technologies.

Further information about how we collect, use, store and disclose personal information is available in our Privacy Policy and Cookie Policy.

Where required, non-essential analytics and tracking technologies will be controlled through the website’s cookie consent or preference tool.

The Privacy Policy should remain clearly expressed and up to date with the organisation’s actual information-handling practices.

11. Website security

We use reasonable administrative and technical measures intended to protect the website and information submitted through it.

However, no website, electronic transmission or online storage system can be guaranteed to be completely secure.

You are responsible for:

• using an appropriate device and secure internet connection;
• maintaining current antivirus and security software;
• checking files before downloading them; and
• contacting us through another method if you believe an online communication may be unsafe or fraudulent.

You should not send passwords, payment card details or highly sensitive information through a general website enquiry form.

12. Electronic communications

When you contact us electronically, you consent to receiving communications from us by email, telephone or other appropriate communication methods in connection with your enquiry.

Electronic communications may not always be secure, uninterrupted or error-free. You should verify urgent or important instructions directly with us.

An automated acknowledgement or confirmation that an enquiry has been received does not mean that:

• the enquiry has been reviewed;
• a service has been accepted;
• a booking has been confirmed; or
• a contract has been formed.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law or any other applicable law.

Where a right or guarantee cannot lawfully be excluded, these Terms apply subject to that right or guarantee.

Nothing in these Website Terms is intended to exclude liability where doing so would be unlawful.

Standard-form terms used with consumers and small businesses must not contain or rely upon prohibited unfair contract terms.

14. Disclaimer

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not provide a warranty that the website content will be suitable for your particular circumstances.

You are responsible for obtaining appropriate professional advice and confirming information relevant to your shipment, including information about:

• customs requirements;
• duties and taxes;
• dangerous or restricted goods;
• packaging;
• insurance;
• delivery requirements;
• import or export controls; and
• applicable laws and regulations.

Information on the website should not be treated as a substitute for advice tailored to a particular shipment or transaction.

15. Limitation of liability

To the maximum extent permitted by law, Total Freight Solutions will not be liable for loss arising solely from:

• your reliance on general information published on the website without obtaining confirmation from us;
• temporary website unavailability;
• an external website or third-party platform;
• malware or harmful material introduced by a third party;
• unauthorised access outside our reasonable control; or
• your unlawful or improper use of the website.

Where we are legally entitled to limit our liability in connection with the website, our liability will be limited to the extent that the loss was caused by our acts or omissions.

This clause does not limit liability for fraud, wilful misconduct, personal injury or any liability that cannot lawfully be excluded or limited.

Separate liability limits may apply to freight, storage, warehousing or other commercial services under the relevant service agreement, conditions of carriage or trading terms.

16. Responsibility for breaches

You are responsible for loss reasonably suffered by us to the extent that the loss is directly caused by:

• your unlawful use of the website;
• your material breach of these Terms;
• malicious content knowingly introduced by you; or
• your infringement of another person’s intellectual property or other legal rights.

Your responsibility will be reduced to the extent that the loss was caused or contributed to by Total Freight Solutions or another person.

17. Suspension or withdrawal of the website

We may update, suspend, restrict, replace or discontinue all or part of the website where reasonably necessary for:

• maintenance;
• security;
• legal or regulatory compliance;
• business or operational changes; or
• protection of our systems or users.

We are not required to keep any particular website page, feature or item of content permanently available.

18. Changes to these Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised “last updated” date.

Changes will apply from the date they are published. Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms.

Changes to these Website Terms will not retrospectively alter a separately executed contract unless that contract expressly permits the change.

19. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down to the minimum extent necessary.

If it cannot be read down, it will be removed without affecting the remaining provisions.

20. No waiver

A failure or delay by Total Freight Solutions to exercise a right under these Terms does not waive that right.

A waiver is only effective if it is given in writing.

21. Governing law

These Terms are governed by the laws of Tasmania and the applicable laws of the Commonwealth of Australia.

You and Total Freight Solutions submit to the non-exclusive jurisdiction of the courts of Tasmania and any courts entitled to hear appeals from those courts.

22. Contact details

Questions about these Website Terms of Use may be directed to:

RGD Logistics Pty Ltd trading as Total Freight Solutions
ABN 88 673 519 670

209 Kennedy Drive
Cambridge TAS 7170
Australia

Telephone: (03) 6232 9600
Email: ops@totalfreightsolutions.com.au