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Privacy Policy

Last updated: 13 July 2026

1. About this Privacy Policy

This Privacy Policy explains how RGD Logistics Pty Ltd, ABN 88 673 519 670, trading as Total Freight Solutions, collects, holds, uses and discloses personal information.

In this Privacy Policy, “Total Freight Solutions”, “TFS”, “we”, “us” and “our” refer to RGD Logistics Pty Ltd trading as Total Freight Solutions.

Our website is:

totalfreightsolutions.com.au

Our contact details are:

Total Freight Solutions
209 Kennedy Drive
Cambridge TAS 7170
Australia

Telephone: (03) 6232 9600
Email: ops@totalfreightsolutions.com.au

RGD Logistics Pty Ltd is currently registered under ABN 88 673 519 670, with Total Freight Solutions registered as its business name.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

  • our website;
  • website enquiry and quotation forms;
  • email and telephone communications;
  • freight, logistics, warehousing and distribution enquiries;
  • quotations, bookings and service agreements;
  • dealings with customers, suppliers, carriers, agents and contractors;
  • complaints, feedback and customer-support requests; and
  • other interactions with Total Freight Solutions.

This Privacy Policy does not apply to external websites operated by third parties.

3. Personal information we may collect

The personal information we collect will depend on how you interact with us.

It may include:

  • your first and last name;
  • business or employer name;
  • position or job title;
  • postal, pickup, delivery or business address;
  • telephone number and email address;
  • service requirements and enquiry details;
  • sender, recipient and delivery contact information;
  • shipment, booking, freight and logistics information;
  • correspondence and communication records;
  • quotation, account, invoicing and payment information;
  • complaint, claim or customer-support information;
  • information relating to carriers, suppliers, contractors or business representatives;
  • information needed for customs, insurance, regulatory or legal purposes; and
  • technical website information such as IP address, browser type, device information, pages visited, referral source and website interactions.

We generally do not seek to collect sensitive information through our website. Where sensitive or identity information is reasonably required for a freight, customs, employment, insurance, legal or regulatory purpose, we will handle it in accordance with applicable law.

4. How we collect personal information

We may collect personal information directly from you when you:

  • submit an enquiry or quotation form;
  • contact us by telephone, email or in person;
  • request or accept a quotation;
  • book or use our services;
  • provide shipment or delivery instructions;
  • communicate with our customer-service team;
  • make a complaint or claim;
  • apply for employment or contractor work; or
  • otherwise provide information to us.

We may also receive information from:

  • your employer or organisation;
  • customers arranging a shipment involving you;
  • senders, recipients or delivery contacts;
  • carriers and transport providers;
  • freight forwarders, customs brokers and agents;
  • warehouse and distribution providers;
  • insurers and professional advisers;
  • related businesses;
  • referral partners;
  • publicly available sources; and
  • government or regulatory bodies.

Where you provide personal information about another person, you should ensure that you are authorised to provide that information and, where appropriate, make that person aware of this Privacy Policy.

5. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to enquiries;
  • prepare and provide quotations;
  • arrange freight, transport, logistics, warehousing and distribution services;
  • create, manage and complete bookings;
  • communicate with senders, customers, recipients, carriers and delivery contacts;
  • manage customer and supplier relationships;
  • coordinate customs, insurance and regulatory requirements;
  • provide customer service and shipment updates;
  • issue invoices and manage accounts;
  • investigate complaints, delivery issues, loss or damage claims;
  • verify instructions and prevent fraud;
  • maintain the security and operation of our website and systems;
  • analyse website performance and improve our services;
  • manage our legal, insurance, accounting and regulatory obligations;
  • recruit employees and contractors;
  • maintain business records; and
  • protect our legal rights and interests.

We may use personal information for another purpose where you have consented or where the use is otherwise permitted or required by law.

6. Website forms

When you submit a website form, we may collect information including your:

  • name;
  • business name;
  • email address;
  • telephone number;
  • required service;
  • subject or reason for contacting us; and
  • enquiry, shipment or service description.

This information is used to respond to your enquiry, prepare a quotation and communicate with you about the requested service.

Submitting an enquiry does not automatically create a booking or contract.

Website form information may be stored within the website database, delivered to us by email and retained in website or system backups.

You should not submit passwords, payment-card details or highly sensitive personal information through a general website enquiry form.

7. Website analytics, security and cookies

When you visit our website, certain technical information may be collected automatically.

This may include:

  • your IP address;
  • browser and device type;
  • operating system;
  • approximate location;
  • pages viewed;
  • time spent on the website;
  • referring website;
  • links and buttons used; and
  • security and error information.

We use this information to operate, secure and improve the website.

Google Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics may collect information through cookies and similar technologies, including information about your device, browser, approximate location and website interactions.

Where required, Google Analytics and other non-essential technologies are controlled through our cookie-consent tool.

Google reCAPTCHA

Our website forms may use Google reCAPTCHA to distinguish genuine visitors from automated or abusive submissions.

When reCAPTCHA operates, Google may receive technical and interaction information associated with your use of the website.

Wordfence

We use Wordfence to assist with website firewall protection, malware detection and security monitoring.

Wordfence may process information including IP addresses, browser information, requested website addresses, login attempts and other security-event information.

Akismet

Where configured for a website form, we may use Akismet to identify and filter spam or abusive submissions.

Information submitted through a protected form may be provided to Akismet for spam analysis. Akismet states that most spam-related data is retained for between two weeks and 90 days and that its infrastructure may involve servers in several countries.

Cookie preferences

Our website uses a cookie-consent tool that allows visitors to manage available cookie categories.

Essential cookies may operate without consent where they are required for website security, functionality or preference management. Analytics and other non-essential cookies will be managed in accordance with your selected preferences where required.

More detailed information about individual cookies and retention periods is available in our separate Cookie Policy.

8. Who we may disclose personal information to

We may disclose personal information where reasonably required to:

  • carriers and transport providers;
  • freight forwarders;
  • customs brokers and customs agents;
  • warehouse and distribution providers;
  • couriers and delivery contractors;
  • overseas freight and logistics partners;
  • insurers and claims administrators;
  • suppliers and subcontractors;
  • related or associated businesses;
  • website hosting, email, cloud-storage and technology providers;
  • website analytics, security and spam-prevention providers;
  • payment, accounting and financial-service providers;
  • legal, accounting, insurance and other professional advisers;
  • government departments, customs authorities, regulators or law-enforcement bodies; and
  • another party where you have authorised the disclosure or the disclosure is permitted or required by law.

We do not sell personal information to third parties.

Where a service provider handles personal information for us, we take reasonable steps appropriate to the circumstances to ensure that the information is handled securely and only for relevant business purposes.

9. Overseas disclosure

Because we provide international freight services and use technology providers that may operate internationally, personal information may be disclosed to or processed by recipients outside Australia.

These recipients may be located in:

  • countries from which goods are collected;
  • countries through which goods transit;
  • countries to which goods are delivered;
  • countries where carriers, agents, freight partners or customs authorities operate; and
  • countries where our hosting, analytics, security, communications or cloud-service providers maintain facilities.

These countries may include the United States and countries relevant to the origin, transit and destination of a particular shipment.

The countries involved in freight and logistics services will vary depending on the service requested.

Where practicable, more specific information about an overseas recipient may be provided as part of a quotation, booking or service arrangement.

10. Direct marketing

We may use contact information to communicate with existing or prospective business customers about our services where permitted by law.

You may ask us not to send marketing communications at any time by:

Opting out of marketing communications will not prevent us from sending service, booking, account, security or legally required communications.

11. Storage and security

Personal information may be stored in:

  • business and customer-management systems;
  • email accounts;
  • accounting and invoicing systems;
  • freight and transport-management platforms;
  • website databases;
  • document and cloud-storage systems;
  • security logs; and
  • encrypted or access-controlled backups.

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, password protection, firewalls, malware monitoring, website security systems, staff access restrictions and system backups.

No internet transmission, website or electronic storage system can be guaranteed to be completely secure.

12. How long we retain personal information

We retain personal information only for as long as it is reasonably required for:

  • the purpose for which it was collected;
  • providing and managing services;
  • customer service and relationship management;
  • accounting, tax, insurance and auditing purposes;
  • resolving complaints, disputes or claims;
  • fraud prevention and security;
  • legal and regulatory compliance; and
  • establishing, exercising or defending legal rights.

Retention periods will vary depending on the type of information and the relevant service.

Information contained in backup systems may remain until the relevant backup is overwritten or securely removed as part of our normal backup cycle.

Where information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal retention requirements.

13. Accessing or correcting personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests may be made using the contact details below.

We may need to verify your identity before providing access or making a correction.

In some circumstances, we may be permitted or required to refuse access. Where appropriate, we will explain the reason for the refusal.

14. Privacy enquiries and complaints

You may contact us if you:

  • have a question about how we handle personal information;
  • believe personal information is incorrect;
  • wish to request access or correction; or
  • believe your privacy has been improperly handled.

Please provide enough information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints and aim to provide a response within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

15. External websites

Our website may contain links to external websites, social-media services, maps or other third-party platforms.

We do not control the privacy practices or security of those third parties.

You should review the relevant third party’s privacy policy before providing personal information or using its services.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • our services;
  • our business operations;
  • website technologies;
  • service providers; or
  • legal and regulatory requirements.

The updated policy will be published on our website with a revised last-updated date.

17. Contact us

Privacy enquiries, access requests, correction requests and complaints may be directed to:

Privacy Officer
RGD Logistics Pty Ltd trading as Total Freight Solutions

209 Kennedy Drive
Cambridge TAS 7170
Australia

Telephone: (03) 6232 9600
Email: ops@totalfreightsolutions.com.au